Fashion clothing and accessories men and women - Quaranta Boutique
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Shipping & Returns

As required by the laws governing trade, all Quaranta.eu shipments are issued with an accompanying receipt stating the value of the individual items in euros.

For items on sale the receipt shows the discounted amounts.

National orders shipped with GLS

Free shipping throughout Italy for amounts equivalent to or over € 40
Delivery with standard Gls: 1 - 2 working days

Europe:
Free shipping for amounts equivalent to or over € 100

Delivery with economy Dhl: 5 working days

Extra Europe:
Free shipping for purchases over or equivalent to € 500
Delivery by DHL Express: 2-3 working days.
Attention: For multiple orders of 4 units there may be additional costs for shipping. We will send an email with the expected price.

Useful information for shipments:
Orders are sent by Liliana Quaranta srl ​​from Monday to Friday from 14:00 to 17:30.
Orders for items already available are shipped the first working day following the one in which the order was placed, subject to confirmation of the availability of the goods and the bank verification for our new customers.

Orders placed over the weekend will be processed starting the following Monday morning.

During sales, promotions, events or national holidays, shipments may take longer.

DELIVERY OF THE ORDER

ORDERS ITALY


If the customer is absent on the first attempt, the GLS courier will make a new attempt on the next working day.

If the courier, having made 2 attempts, could not complete the delivery, the company Liliana Quaranta s.r.l. will contact the customer informing him of what happened and trying to agree on a new delivery date. In this case, the customer is required to pay the costs for releasing the stock directly to the courier. (€ 7.75 + € 0.10 per Kg)

All customers at the time of order are obliged to accept all the contractual conditions set out.

If for any reason the customer refuses the delivery of the goods, the shipping costs will be deducted from the refund due to the customer, whatever the mode requested.

 

DELIVERY OF THE ORDER

EU ORDERS - EXTRA EU

If the customer is absent on the first attempt, the DHL courier will make a new attempt on the next working day.

If the courier, made 2 attempts, failed to make the delivery the company Liliana Quaranta s.r.l. he will contact the customer informing him of what happened and trying to agree on a new delivery date. In this case, the customer is required to pay the costs for the release of the stock (these costs will be communicated via email).

All customers at the time of order are obliged to accept all the contractual conditions set out.

If for any reason the customer refuses the delivery of the goods, the shipping costs (including any customs re-import duties) will be deducted from the reimbursement due to the customer, whatever the mode requested.

Customs duties may be included or excluded based on the country of destination of goods (in Europe they are included, outside Europe they are excluded).
Any local taxes and applicable taxes from the state of the buyer are not included and are charged to the customer.

For shipments with destination outside Europe it is the customer's obligation to inquire about any extra local taxes for the delivery of their order that are not included in the total order.

Shipment insurance:


Shipments with destination in Italy are not insured: the customer, at the time of the order, can send an explicit request by email by writing to the address web@quaranta.eu.In the case of missing or damaged packages it is the customer's obligation to accept the shipment with reserve, mentioning on the documents the defects / deficiencies found. Otherwise the damages and losses will be charged to the customer who cannot be reimbursed. In case the customer accepts a shipment without reporting the specific reservations, the dispute will not be valid.


In the event that the customer requests a shipment with his own courier or is already in possession of an insurance policy, no amount or discount may be requested and deducted from the relevant order; the goods will travel at the risk of the customer.


Shipments with EXTRA EU destination are regularly insured for the amounts shown on the accompanying commercial invoice.

 

RETURNS
If for any reason the customer is not satisfied with his purchase, the items can be returned for size change, credit store or refund within 14 days from the date of receipt.

Return instructions
- returned items must not show any signs of use and must have intact warranty seals.

- before returning, you must be authorized by Liliana Quaranta srl.

- to request authorization for the return, the customer must send an email to web@quaranta.eu within 14 days of receipt of the goods, containing the codes of the items to be returned or the order number in the case of total return; it must be specified if a size change, credit store or refund is requested.

- once the return request has been received, Liliana Quaranta srl ​​will authorize the customer by issuing the rma code with the relative instructions by email.
- unauthorized shipments or those with an incorrect RMA code on the packaging will be refused.


Shipping costs for both domestic and international orders for which customers request returns and wish to receive a refund will be retained.

It is possible to use the shipping documents provided by Liliana Quaranta S.r.l. for returns shipments: in this case the shipping costs will be deducted from the amount refunded or from the issue of the credit store

The customer can choose 3 types of compensation:


1) Size change:

it is possible to make the change only for a different size of the same item, if available. it is not possible to change the garment with a different item.

2) Refund:
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed.
The reimbursement amounts will be made with the same payment method made by the customer.

3) Store credit:
- can be used only once within 6 months from the time of return;
- cannot be combined with other store credits;
- must be used entirely in an order of equal or greater value;

The return of the garments must be received at the headquarters of Andria located in Via regina margherita, 104 76123 (bt), within 10 days from the written authorization to the customer by the returns department.

TERMS AND CONDITIONS FOR RETURN


- The guarantee and protection seal on the items that are returned must not be cut or broken. The garments must not have been worn, washed or altered and must not present any sign of use. The soles of the shoes must be in perfect condition and not show signs of any kind, the sticker / safety label affixed to the soles and / or in any other part of the shoes, must not be removed, nor altered in color and shape.
- each item must be returned including all the original labels, packaging and accessories received with the order.
- all footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been in any way damaged and / or altered, nor used as the only external packaging.
- returns must be sent inside the quaranta.eu box.
- in the event that the customer receives defective goods, or that errors occur in shipments by Liliana Quaranta srl ​​it is required to follow the same instructions as above. Liliana Quaranta srl ​​reserves the right to request photographic evidence before authorizing returns for defective goods.
- swimsuits and intimate garments (bikinis, briefs, boxers, etc.) must be tried on your own underwear.

- Liliana Quaranta srl ​​reserves the right to refuse unauthorized returns.

- Liliana Quaranta srl ​​will not accept returned goods if the return does not comply with all the terms and conditions set forth in the return policy: in these cases the goods will be returned to the sender at the original shipping address.

 

For articles like:
-Perfumes
-glasses
-cover
-accessories (jewelery)
-socks

IT IS NOT POSSIBLE TO MAKE THE RETURN

 

PRICES AND CURRENCY
Orders are invoiced in Euros and not in the currency requested or displayed by the customer.
Given the fluctuation of the various currencies, the final charge of the online payment will reflect the real exchange rate between the euro and the client's currency including bank commissions (the real exchange rate is never the one applied by the banks on online transactions).

Quaranta.eu invites customers to contact their bank regarding exchange rates and bank commissions.