Shipping
Italy
All national shipments are entrusted to GLS or DHL standard service which takes 1-3 working days.
Free shipping over €79 for full price items, except for items in the 'release' section and/or marked with the symbol .
Europe
All European shipments are entrusted to DHL economy service which takes 2-3 working days.
Free shipping over €150 for full price items.
Extra Europe
All non-European shipments are entrusted to DHL express service which take 5 working days.
Free shipping over €500 for full price items. Customs duties and any import charges or taxes are charged to the customer.
*In case of address change, refusal of delivery, wrong address or failure to collect the package within the storage period, additional shipping costs and fees for such operations will be charged to the customer. The amount charged will be calculated based on the rates established by the relevant courier.
*During sales, promotions, events or national holidays shipments may take longer.
Returns (Legislative Decree 206/2005)
Customers dissatisfied with their purchase may request a return for 14 days from the date of order receipt by accessing the "Returns" section of their user profile.
Upon submitting a return request, customers will receive relevant instructions via email. The customer can arrange for independent return to the address Via Duca Degli Abruzzi 11c Andria, 76123
For returns shipped independently by the customer, Hub Q SRL is not responsible for any loss or damage to the item.
HUB Q SRL reserves the right to refuse returns that do not comply with the return policy, returning them to the customer. The item will be shipped back to the recipient with shipping costs borne by them.
Refunds will be processed upon completion of the receipt, verification, and acceptance of the returned item, using the same payment method chosen by the customer.
To promote customer responsibility regarding the return policy and to reduce fuel emissions and packaging waste, all costs incurred will be refunded, excluding shipping expenses.
For all purchases made in December, the return period has been extended to three weeks from the date of order receipt.