Shipping
Italy
All national shipments are entrusted to GLS or DHL standard service which takes 1-2 working days.
Free shipping over €79 for full price items.
Europe
All European shipments are entrusted to DHL economy service which takes 5 working days.
Free shipping over €150 for full price items.
Extra Europe
All non-European shipments are entrusted to DHL express service which take 2-3 working days.
Free shipping over €500 for full price items. Customs duties and any import charges or taxes are charged to the customer.
During sales, promotions, events or national holidays shipments may take longer.
Shipping is not free on sales or limited edition items marked as "drop".
Delivery
GLS standard delivery service takes 1 to 2 working days. DHL Economy service takes 5 working days while DHL Express delivery 2-3 working days.
If the customer is absent at the first delivery attempt, the courier will make a new attempt on the next working day. If after 2 attempts the courier fails to make the delivery, customer will be contacted to agree on a new delivery date. In this case, the customer will have to pay for releasing the order, equal to € 7.75 + € 0.10 per kg, in the case of national shipping. For foreign shipments these costs will be communicated via email.
If for any reason the customer refuses the delivery shipping costs will be deducted from the refund due to him.
Returns (Legislative Decree 206/2005)
Customers who are not satisfied with their purchase can request a return for size change or a refund within 14 days from the date of order receipt by accessing the "returns" section of their user profile.
It is possible to change only for a different size of the same item, if available.
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item has been completed, by using the same payment method chosen at the order time.
Once the return request has been made, the customer will receive via email with the relative instructions.
Return shipping costs will be retained. For returns shipped independently by the customer, we will not be responsible for any loss or damage to the item.